No Refunds: All sales are final; we do not offer cash refunds or returns.
Exchange Window: Items can be exchanged within 7 days of purchase upon presenting proof of purchase.
Item Condition: Returned garments must be unwashed, unworn, unused, and undamaged with all tags attached.
Exclusions: Fragrances, undergarments, jewelry, and accessories cannot be exchanged.
Sale Items: Markdown or sale items are eligible for size exchanges only, subject to stock availability.
Order Cancellations & Modifications
Customer Cancellations: Orders can be canceled up to 5 hours after checkout. Once processed and dispatched (indicated by a tracking confirmation email), orders cannot be canceled.
Updating Orders: If you want to update a paid order, you must use the same contact number and email ID when reaching out to us.
Cancellations by Breakout: We reserve the right to cancel any order prior to dispatch due to:
Out-of-stock items
Pricing or typographical errors
Payment authorization/decline issues by financial institutions
Exchanges & Returns Process
Defective or Damaged Items: If you receive a defective or incorrect product, contact customer support within 15 days with photographs of the defect to initiate an exchange.
Online Orders vs. In-Store: Online purchases cannot be exchanged or returned at physical Breakout or Breakout Kids retail stores.
International Orders: We do not offer returns, exchanges, or refunds on international orders.
Return Shipping Costs: Customers are responsible for all courier and shipping costs incurred when mailing items back for exchange.
Return Address: Ship eligible items to: Retail Concepts / Breakout Logistics Department
Lost & Damaged Shipments
If your parcel is lost in transit, email us with your order details. We will initiate an inquiry with the courier service. Upon verification of a valid claim, a replacement shipment will be dispatched.
